Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us at contact@bylinnea.com and we will be happy to explain how this works. We hope that you will enjoy your purchase!

TERMS & CONDITIONS BY LINNEA

COUNTRIES WE DELIVER TO AND SHIPPING RATES

We ship worldwide! Please select your country from the drop-down list in the checkout section after which you will be informed of the expected delivery time and shipping cost.

Please contact us at contact@bylinnea.com if your country is not on the list as we might be able to add your country to the list or ship as a special order.


CONFIRMATION EMAIL
You will receive a confirmation email after your purchase. If you have not received a confirmation email within 3 working days from your purchase, kindly contact us at contact@bylinnea.com
Please check that the order information is correct.


SAFE PAYMENT OPTIONS
At bylinnea.com we offer safe and secure payment service via Paypal.

PayPal
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.”

Or sign up for PayPal which is a virtual wallet, a convenient and easy way to shop online. To use PayPal as a payment method in our online store you simply sign in to your PayPal account and proceed from there.

A contract between us for the purchase of the goods will not be formed until your payment has been approved and cleared.

SHIPPING METHOD
International orders are shipped with Spanish Mail provider Correos from our Atelier in Spain . All packages are tracked and requires a signature upon arrival at their destination. You will be informed of the shipping rate and expected delivery time to your destination in the checkout section after selecting your country from the drop down list.
An order confirmation will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment so you can easily keep track of your order.
We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or customs clearance at destination.
Please have in mind that customs have the right to and can delay packages by up to 6 weeks, beyond BY LINNEA 'S control , but this is very rare and does not happen often but please note that it can happen.
Due to restrictions and risk we cannot deliver to PO Boxes. If you refuse your order or if we can´t deliver the goods because of incorrect information provided by you, we will deduct a fee to cover our shipping costs as well as any other fees that has been added on, such as import tax and duty, from your refund.
Once BY LINNEA has delivered the merchandise to the carrier, you will assume responsibility for the merchandise. You are responsible for any additional taxes and duties. BY LINNEA is not responsible for any fees charged by customs or authorities.

If you wish to have you order shipped using a different shipping method please contact us at contact@bylinnea.com to have it arranged for an extra cost.

PRICES & TAXES
Prices include Spanish VAT at 21 %. The price in the online store does not include the cost of shipping which is added at the Checkout. If you wish to have you order shipped using a different shipping method other than BY LINNEA provides please contact us at contact@bylinnea.com to have it arranged for an extra cost.


General Terms and Conditions in short

By ordering any of our products, you agree to be bound by these terms and conditions.

By placing an order at www.bylinnea.com ,you warrant that you are at least 18 years old or have parent's permission to buy from us.

All personal information you provide us with or that we obtain will be handled by bylinnea.com as responsible for the personal information.

Events outside BY LINNEA'S control shall be considered force majeure.

The price applicable is the price set at the date on which you place your order.

Shipping costs are recognised before confirming the purchase.

Card information is transmitted over secure SSL encryption and is not stored.

bylinnea.com reserves the right to amend any information without prior notice.

GENERAL TERMS AND CONDITIONS
These terms & conditions (the “Terms and Conditions”) regulate all use of all content of the domain bylinnea.com (the “Site”).The Terms and Conditions will be valid for all your future transactions with bylinnea.com ,BY LINNEA  (“BY LINNEA ”; may also be referred to as “us” or “we”) and visits to the Site.

BY LINNEA reserves the right to revise the Terms and Conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at bylinnea.com ,you warrant that you are at least 18 years old (or have parent’s permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at bylinnea.com for the sale and supply of any products. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Copyright and Trademarks
Copyright in the documents provided on the Site (including, without limitation, trademarks, logos, graphics, text, photos, designs, artwork, images, data and software) are owned by or licensed to BY LINNEA.

You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from BY LINNEA. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material on the Site, or any portion there of, shall be granted or implied.

Personal Information
All personal information you provide us with or that we obtain will be handled by bylinnea.com as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to bylinnea.com and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request bylinnea.com to delete or correct the information held about you. By accepting bylinnea.com’s Terms and Conditions, you agree to the above.

Payment
All products remain BY LINNEA'S property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs are recognised before purchase confirmation is made. If you are under 18 years of age you must have parent’s permission to buy from bylinnea.com

All transfers conducted through bylinnea.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Cookies
bylinnea.com uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use bylinnea.com without trouble you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On bylinnea.com we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Links
The Site may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

Information on the site
We do not guarantee that the content of the Site is at all-time free of inaccuracies or typographical errors. Neither do we guarantee that all information is up-to-date. BY LINNEA may at any time change the content of the Site.

Colours
We have made every effort to display as accurately as possible the colours of our products that appear on Bylinnea.com. If there are colour differences between the colours shown on the website on your computer and the actual colours of the items, this may be due to the colour reproduction on your computer and is beyond our control.

Liability
Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the purchase price of the product you purchased. BY LINNEA is not responsible for any indirect losses which happen as a side effect of the main loss or damage.

Force Majeure
Events outside BY LINNEA'S control, which is not reasonably foreseeable, shall be considered force majeure, meaning that bylinnea.com is released from bylinnea.com obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market and products negatively, for example, restrictions, warnings, ban, etc.

Governing Law
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the non-exclusive jurisdiction of the English courts.

RETURN & EXCHANGE POLICY
All products on bylinnea.com are custom made to order especially for you! According to Distance Selling Regulations, custom made items are exempt from compulsory refund or exchange policies. We're sorry but at this time BY LINNEA cannot accept refunds or exchanges due to the fact that the products are customised and made to order, so please purchase seriously.
Faulty or incorrect goods
If the package and/or the content is damaged upon arrival, please report to the courier staff when you receive it.
If any product you received is faulty or if you have received an incorrect item to that which you ordered we will ship a new product, if available in stock, as soon as we have received the product and approved the return. If the product is not available we will make a full refund to you. Please note that we are not repaying any return shipping charges that you have organised and paid for yourself, you will have to use our shipping methods in order for us to reimburse the return shipping cost.
Before you send your items back to us you need to send an e-mail to contact@bylinnea.com . You will then receive return instructions by e-mail. Do not ship anything without contacting us first, as this may lead to longer handling time and delayed refunding.
Important information - Items must be returned within 14 days after the package reached you.
BY LINNEA reserve the right not to compensate for returned packages lost under the shipping process.
All refunds will be carried out primarily through the same payment option you used for your purchase. Expect the refund within 7 working days from the date that the package reached us.
Returns that are , soiled, washed, altered or worn (other than to trying the item on) will not be accepted and will be sent back to the customer without a refund. We reserve the right to charge a shipping and administration fee.
Unclaimed orders
If you refuse your order or if we can´t deliver the goods because of incorrect information provided by you, we will deduct a fee to cover our shipping costs from your refund.

ADDITIONAL INFORMATION
BY LINNEA reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of a product being sold out, BY LINNEA has the right to cancel the order and refund any amount paid in the best way. BY LINNEA shall also notify the customer of equivalent replacement products if available.

EU GDPR LAW
Information we collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order), if you contact us directly.
Why we need your information and how we use It
We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
2) Compliance with the Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows: Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers.
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers.
If we sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information We hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object.
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, We will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us
For purposes of EU data protection law,By Linnea are the data controller of your personal information. If you have any questions or concerns, you may contact us at contact@bylinnea.com.

CUSTOMER SERVICE
If you have any questions about our products or shopping at www.bylinnea.com please contact our customer support at:

contact@bylinnea.com 

We'd love to assist you in the best way possible and we will respond to you a.s.a.p.

HAPPY SHOPPING!